Learning Chinese Easy and Fun

Return Policy

We will do everything in our power to ensure that your experience ordering from Chicool is a pleasant one.  All of our products are described in detail on our website and we do our best to educate our customers before they make a purchase.  We will check to ensure that we send you the products you ordered and that you receive them promptly, undamaged and without defects.  However, we know that things don’t always go as planned, and want you to know that, in the unlikely event that something does go wrong with your order, we will take immediate steps to make it right. We offer a 30-day satisfaction guarantee from date of shipment.  For a full refund, subject to our Return Policy restrictions listed below.

1. Chicool will accept returns within 30 days from the shipping date.  Please include a copy of your invoice in the package and indicate the reason you are returning the item (s) (i.e.: incorrect item) Our return address:

                              Chicool
                              P.O. Box 71
                              Merrifield, VA 22116-0071

2. You must return it in its original, undamaged packaging in unused, re-saleable condition, free of creases, scratches, writing, stickers, or punctures.  Credits will not be issued for items that have been used or not in original packaging.  For your protection, we recommend shipping returns via UPS or insured parcel post.  We are not responsible for lost return shipments.  Chicool reserves the right to inspect all returned products and may reduce the credit if the product is returned damaged or incomplete.

3. A refund will be issued within 5 business days of receiving your returned order.  When processing your refund, shipping costs will be subtracted from the items shipped.  Return postage fees are only refunded if the return is due to an error on your part.

4. Refunds are issued against the same credit card number you used to pay for the original order.  If the order was paid by check, a refund check will be issued and mailed out to your address within 7 days.

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